Al Tawkel Services
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About
Al Tawkel Services

Learn about our mission, our history, and how we became Dubai's trusted partner for government and immigration services.

Dubai's Trusted Government Services Partner

Al Tawkel Services was established in collaboration with the General Directorate of Residency and Foreigners Affairs, as a direct application of the Federal Government's strategy to raise customer happiness across all government services in the UAE — advocated by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Prime Minister and Ruler of Dubai.

We work closely with various government ministries and departments to offer efficient, reliable, and accessible services that ensure your transactions are smooth and hassle-free.

"At Al Tawkel Services, we are dedicated to facilitating your interactions with government departments — ensuring your paperwork is processed quickly and efficiently, every single day."

Our team of experienced specialists handles everything from entry permit applications to company establishment — taking the burden of bureaucracy off your shoulders entirely, so you can focus on what matters most to you.

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Our Mission

To simplify government transactions for individuals and businesses across the UAE — delivering fast, accurate, and compliant services through our expert team and government partnerships.

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Our Vision

To be the UAE's most trusted and accessible government services center — raising the standard of customer happiness through innovation, expertise, and round-the-clock availability.

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Our Values

Transparency, efficiency, customer care, and compliance form the foundation of everything we do at Al Tawkel Services.

15K+
Transactions Completed
98%
Customer Satisfaction
8+
Gov. Partnerships
365
Days Open Per Year

How We Grew

2017

Foundation

Al Tawkel Services established in collaboration with GDRFA Dubai as an authorised Amer center — the first to operate 24 hours a day, every day of the week.

2018

Service Expansion

Added Emirates Identity Authority services, medical fitness applications, and health insurance processing — becoming a true one-stop-shop for government transactions.

2020

Digital Services Launch

Launched online application submission and document pick-up & delivery services — ensuring customers could access government services safely during challenging times.

2022

Golden Visa Partner

Officially authorised to process UAE Golden Visa applications — serving investors, entrepreneurs, and outstanding talent seeking long-term residency in the UAE.

2024

Business Services Division

Launched full-service company establishment and Dubai Economy coordination — helping businesses set up and maintain compliance with government regulations.

Customer Happiness Consultants

Our well-trained team of specialists is dedicated to making every customer interaction smooth, efficient, and professional.

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Ahmad Al-Rashidi

General Manager

Leads Al Tawkel Services with 12+ years of experience in government transaction management.

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Fatima Al-Mansouri

Head of Immigration

Specialist in UAE residency, visa processing, and GDRFA liaison with over 8 years of expertise.

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Khalid Siddiqui

Business Services Lead

Expert in company establishment, Dubai Economy coordination, and corporate government services.

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Priya Nair

Customer Happiness

Dedicated to ensuring every client receives a seamless, stress-free experience at Al Tawkel Services.

Our Government Partners

GDRFA Dubai
Dubai Economy
Dubai Health Authority
ICA
MOHRE